Andrology Solutions is obliged to treat all people with dignity and respect and must take appropriate measures to maintain their confidentiality in line with our regulating body, the Human Fertilisation & Embryology Authority (HFEA) and the General Data Protection Regulation (GDPR). The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) was put in place by the European Commission to strengthen and unify personal data protection for individuals. It comes into effect on 25th May 2018 and supersedes the Data Protection Act 1998. When you visit Andrology Solutions website, personal data will be collected from you. This policy explains what information will be collected and how this information will be used. 

What data is being collected? When is data collected?

If you wish to use our contact form on the website, we will collect your name and email address. This information may be stored manually or electronically. We may collect a non-identifiable demographical and statistical information about user behaviour so that we can analyse the popularity and effectiveness of Andrology Solutions’ website. This includes the use of some cookies that allow us to know if a visitor is ‘new’ or ‘returning’. The data we track is anonymous and cannot be connected to a particular person.

Sending a Message via the Website

When you send a message via this website, you are giving Andrology Solutions your consent for us to contact you about your enquiry and to store this information so that we can communicate with you. Consent is required for Andrology Solutions to use your personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used. You may withdraw your consent at any time by emailing us at info@andrologysolutions.co.uk or calling us directly on 0207 224 2322.

How will the information be used?

Personal information collected and/or processed by Andrology Solutions is held in accordance with the provisions of the HFEA and GDPR. The personal information you provide Andrology Solutions will only be used for communication purposes, providing information and to respond to any other requests made by you.

What is the legal basis for processing the data?

Andrology Solutions is licensed by the HFEA. As part of the license conditions and for GDPR, we have to fulfil legal obligations regarding confidentiality and the use of personal data.

Will the data be shared with any third parties? And why?

Andrology Solutions will not pass on any of your personal data to third parties without first obtaining your consent to do so. It will not be sold to third parties, or provided to direct marketing companies or other such organisations.

How long will the data be stored?

Information provided will be kept for as long as is necessary to fulfil the purpose. If you do not wish to become a patient of Andrology Solutions, as soon as you notify us, we will permanently delete your message and any other data we hold about you.

Where is data stored and what measures are in place to protect it?

All the personal data you provide us is stored electronically on password protected computers backed up by third party secure servers. The website is hosted and operated by a third party contractor. All systems storing electronic data have anti-virus software, firewalls, and network segmentation systems to reduce the risks of malicious access to data. By submitting personal information, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Andrology Solutions has processes in place for reviewing data to ensure it remains secure.

What rights does the patient have?

You have the right to access your data and make any corrections that you feel are necessary. Requests should be made in writing by email to info@andrologysolutions.co.uk or in letter format. We will check your identity before releasing the information.

How can you raise a complaint?

If you are concerned that there has been a breach of confidentiality or you wish to raise a complaint, please contact Mark Brestelli on admin@andrologysolutions.co.uk. Alternatively, please feel free to write to the Clinic Director at 75 Wimpole Street, London W1G 9RS